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SIGN IN TO YOUR ONLINE PORTAL

  • You will receive an Online Portal Activation email or text message from your property management company.  

  • Click Activate Now in the email, or tap the link in the text message to establish a strong password to activate your portal.
  • Bookmark or create a shortcut icon for the Online Portal login page on your computer or mobile device so it is easy to access any time.

  • You will receive a confirmation email once your portal is activated. 

MAKE A ONE-TIME PAYMENT OR SET UP A RECURRING PAYMENT

  • Once logged in, you will land on the Home tab where you can view your current balance owed and details of current and future charges broken down by month.

  • Click Pay Now to make a one- time payment, or click Setup Auto-Pay to create an automatically recurring monthly payment.
  • You have two options of payment methods. Select eCheck (direct withdrawal from bank account) or Credit or Debit Card.

  • The eCheck method is free to you, while the credit/debit card option carries a non-refundable online portal convenience fee that is added to the total of your payment. See the FAQs for more information about these fees.

EDIT OR DELETE AN AUTO PAYMENT

Once your auto payment is scheduled, the details are displayed in the Payments tab.
  • To skip the next month’s payment, click Skip this payment. The auto payment will resume after the skipped month.

  • If you need to edit the payment name, bank account or card attached to the auto payment, click Edit in the Scheduled Payments block. Update the necessary information, then click Update.

  • To change the date the payment processes each month, you must delete and recreate the auto payment. Click Edit in the scheduled payments block, then click Delete.

  • To stop the auto payment from processing each month, click Edit in the Scheduled Payments block, then click Delete.

VIEW ACCOUNT LEDGER

  • View a detailed ledger of all charges posted to your account and all payments you have submitted either online or in person. 

  • Click the Payments tab then click View Full Account Ledger.
  • Select to Show all transactions, or enter a specific number of transactions to view on your Account Ledger.

  • Please contact your property manager if you have any questions about the transactions displayed.

SUBMIT A MAINTENANCE REQUEST

  • Submit a maintenance request directly to your property manager from the Online Portal along with photos of the issue.

  • ​From the Home or Maintenance tab click Request Maintenance. 
  • Enter a detailed description of the issue, upload one or more photos of the item needing attention (select multiple photos at once from computer or camera roll), select whether the property manager has permission to enter with their key or if this question is not applicable, then click Submit Request.
  • The status of all maintenance requests submitted through your Online Portal are available in the the Maintenance tab. The status will update from received, to scheduled, to completed as these actions are done by your property manager.

VIEW AND DOWNLOAD YOUR LEASE

  • If you signed one or more lease agreements through your Online Portal, you can view or download the completed lease documents from your portal at any time. 

  • On the Home or Property Info tabs in the Leases block , click View Lease Online orDownload PDF view or to download your lease documents.

MANAGE ACCOUNT SETTINGS

From the menu on the left click Account Profile. Here you can:
  • Change the email address you use to log in to the Online Portal.

  • Elect to receive monthly rent payment reminders.

  • Reset your Online Portal password.

  • Edit your electronic signature for signing online lease documents.

FAQS

I made a payment online by mistake. How do I stop the payment?
You must call your bank and issue a stop payment. Neither AppFolio or your property manager has authority to gain access to your Online Portal or bank account to stop the payment on your behalf.

Is there a cost to make payments online?
eCheck payment fees are instantly rebated, while credit or debit card payments carry an online portal convenience fee that is non-refundable and is in place to comply with current card network regulations.

The online portal convenience fees is a fixed, flat amount based approximately on your monthly rent amount. The fee amount will stay the same for the entirety of your occupancy, no matter the amount of your payment.

What type of credit or debit card can I use?
Credit or debit card payments can be made from a Visa, MasterCard, JCB, or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.

What type of bank account can I use if paying by eCheck?
You are free to use a checking or savings account. Accounts can be personal or business. Make sure you enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds.

Is there a maximum amount I can pay using eCheck?
For fraud protection purposes, the maximum amount allowed for a single eCheck payment is whichever sum is greater: 3x the amount of monthly recurring charges, 3x the amount of open charges (due now or set to post in the next 15 days), or $5,000. This is the maximum for a single transaction, so tenants can make multiple payments if necessary. Please note, if this is the first month of your occupancy, you will not be able to pay your first month’s rent or security deposit online until the date they are due. 

What will my payment look like on my bank statement?
eCheck payments are shown as a line item under the name of your property management company. Credit/ debit card payments typically list the property management company name for the base payment, and AppFolio under the online portal fee line item.

How is my information protected?
We take privacy and security seriously and invest in state of the art systems to protect payment information. All sensitive data is encrypted and our redundant infrastructure ensures the highest levels of service availability. It is bank-grade security. Click here to learn more about our security. 

How do I view my balance and past payments?
You can see your balance due and any outstanding charges in the Home or Payments tabs. You can also see all past payments under the Payments tab. Each payment will have a unique confirmation number for reference.

How do I edit or modify my scheduled auto payment?
Your auto payment information will be displayed on the Home tab or Payments tabs. Click the Edit to change the payment name, payment amount, or account information. If you wish to change the scheduled payment date, click Edit, then click Delete, and return to the Home tab to create a new auto payment.

I do not have a bank account or credit card, is there another option?
You are able to pay your rent in cash at a local Ace Cash Express. Your property manager can provide you with a unique and reusable pay slip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payment is $3.99 for up to $1,500.00 in cash. Contact your property manager to learn about all of your payment options.

I get a “file too large” error message when adding a photo to my maintenance request. What is the size limit?
Individual photos attached to maintenance requests in your Online Portal cannot exceed 10mb. 
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